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Workshop Leading Hand

Sandvik Mining and Rock Solutions

Workshop Leading Hand- Orange, NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Workshop Leading Hand plays a crucial role in overseeing the day-to-day operations of the workshop. This position involves guiding, coaching, and managing team members to ensure efficient operations, adherence to processes, and the achievement of performance targets. The Leading Hand plays a critical role in maintaining a positive work environment, fostering employee development, and contributing to the overall success of the department.

This Full-time role follows 8 days on 6 days off, working 12.25 hours per day. The 8th day is approximately 6 hours. Please note: This role is based in Orange, NSW where the preferred candidate is based locally. There is a chance for DIDO, however all travel and accommodation will be at the employee’s expense.

Areas of responsibility:

Creates a Safety-First culture:

Cultivate and maintain a safety-first culture by actively leading safety initiatives such as journey management planning, completing pre-starts and risk assessments.
Enforce EHS protocols and compliance with relevant regulations during service visits.
Enforcing EHS KPI’s (ensuring technicians maintain use of ROAM app, take 5s, safety observations, incidents, prestart etc.)
Conduct regular safety training sessions and promote a safety-first culture within the team.

Job Management:

Assist in the Planning and allocation of service and maintenance tasks to technicians based on job requirements and team capacity.
Ensure optimal utilisation of resources to meet service level expectations and deadlines.
Assist in the Planning and scheduling of jobs to meet delivery targets.
Monitor work progress and adjust schedules as necessary to address changing priorities.
Ensure accurate and timely documentation of service activities, including service reports, work orders, and customer feedback.
Monitor projects / jobs to ensure compliance with costing and time schedules including bill of materials, delivery schedules, efficiencies and sequences of operation.
Ensure effective WIP management, and that completed work is invoiced promptly with the aim to achieve invoicing targets each month.
Create job estimates, quotes and schedules.
Raise and receipt purchase orders for external suppliers.

Technical Support:

Provide technical guidance and support to technicians to troubleshoot complex issues.
Assist in diagnosing and resolving technical challenges that may arise.
Stay updated with industry trends and new technologies to enhance the team's expertise.

Quality Assurance:

Maintain high-quality standards for all work produced in the workshop.
Implement and enforce quality control procedures and conduct regular inspections to identify and resolve quality issues.
Implement corrective actions to address any deviations from quality standards.

Customer Relationship Management:

Collaborate with the customer service team to understand customer requirements and provide timely updates on project status.
Build strong customer relationships by demonstrating professionalism, effective communication, and responsiveness. Address customer concerns and inquiries as needed.
Work collaboratively with cross shift to ensure smooth transition of work in progress and key issues.

Workshop management:

Oversee the maintenance and repair of workshop equipment and tools. Schedule routine maintenance and coordinate with external service providers when necessary.
Monitor and control workshop inventory, including consumable materials and tools. Coordinate with procurement and logistics teams to ensure timely availability of required items.

Your profile

Trade Qualification (Engineering or automotive trades) or similar
Success in a previous similar supervisory role. Heavy mobile equipment workshop preferred.
Valid driver's license and willingness to travel to client sites as required.
Leadership: The ability to lead and motivate a team of technicians, mechanics, and support staff to achieve common goals while fostering a positive and productive work environment.
Communications: Effective verbal and written communication to convey ideas and information and influence stakeholders
Adaptability: Flexibility to adapt to changing priorities, work under pressure, and adjust to unexpected challenges in the workshop.
Conflict Resolution: The ability to address conflicts and disagreements among team members and resolve them in a constructive manner.
Organizational Skills: Strong organizational abilities to keep track of tasks, projects, and documentation in a well-structured manner.
Computer Skills: Proficiency in using relevant computer applications and software for workshop management, record-keeping, and reporting.
Customer Focus: Understanding customer requirements, maintaining open communication with customers, and addressing their concerns and inquiries in a professional manner.
Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient workflow in the workshop.

What we offer

Flexible work arrangements, including options for working from home, condensed workweeks, and flexible start/finish times.
Competitive salary with a superannuation contribution of 13.5%.
Company Performance Bonus scheme and Length of Service Recognition program.
Paid parental leave and ongoing training and development opportunities.
Join a dynamic and inclusive team dedicated to driving success and supporting employee growth.
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

Talent Acquisition Specialist
Alex Buckland

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