Försäljning och produktservice

Parts sales & service representative - P1

Sandvik Rock Processing is a global leading supplier in Crushing & Screening equipment and parts, service and technical solutions for the mining and infrastructure industries. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

As the Part, Sales, and Service Representative, you will represent the SRP product lines in your defined area of responsibility (area and/or customer defined), through managing and supporting all dealers, direct business, and customers regarding after-market sales and service, and exploring new business opportunities. This role is product support focused and concentrates on providing guidance and advice on the implementation of support strategies for the product range to our direct businesses and end customers in the Sales Area, to help ensure the growth of our after-market business.

Key Result areas

Order intake vs budget/forecast per account.
Revenue v budget/forecast per account
AM Sales Growth %
Customer Response rate (Case Management)
NPS (Net Promoter Score) – per account

Key Performance Areas

The duties and responsibilities associated with this role will include, but are not limited to:

The Parts, Sales, and Service Representative will:

Proactively work with Account Manager and local Service Manager (where applicable) to schedule annual training seminars.
Work closely with the Customer Account Manager and Customer Service Representative (where applicable) to provide supply contracts, recommend spare parts, proposals, etc. to our business network and identify areas of opportunity.
Actively track equipment fleet and hour usage monthly.
Identify sales opportunities based upon gaps in product line penetration and devise an action plan to capture this business.
Develop specific parts and service solutions, utilizing Salesforce to track sales funnel and stage of each opportunity.
Draft and present contract agreements for parts and service offerings.
Assist Customers with finding new ways to expand our product base on key account visits.
Manage business portal and business warranty monthly to ensure all purchased inventory is moved to prospective direct business.
Have sound knowledge of CRM systems.
Participate in S&OP (supply & operations meetings) to provide input on customer demand plans to assist with proactive demand planning and optimal inventory management

EHS Responsibilities:

Adhere to Sandvik EHS requirements

Profile Required

Grade 12 (Matric) or equivalent qualification
Relevant Certificate / Diploma in Sales and marketing
Qualification (diploma) in sales with at least 5 years’ experience in Crushing & Screening. A technical qualification will be an advantage
Computer literacy and proficiency in Microsoft office, Word, Excel
Strong customer service focus
English proficiency
Ability to work in a matrix organization environment.
Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
Ability to network within the industry and follow through on leads & opportunities.

Other Requirements

Be willing to travel to other territories if the need arises.
Must be a smart worker who is self-motivated, performance-based outcomes orientated and needs no supervision.

Who may apply

Notice period on all positions is 20 working days from date of resignation, unless otherwise agreed to by managers.

How to apply

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers.

Applications close: 27 January 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to the application.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply