Försäljning och produktservice

Workshop Specialist

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The role

Provide quality technical support and develop the technical competencies of internal and external customers related to rebuilds on Sandvik trackless mobile machines.

Key Responsibilities

Provide technical support to end users, operators, and service personnel.
Provide relevant feedback to Product Support Managers (PSM) to enable improvements to the equipment or its operation.
Provide support in compiling accurate data to process warranty claims and the design and engineering machine improvements.
Review spare parts recommendations with Parts organization.
Contribute to the review of strategic stock list for the Workshop
Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
Investigate warranty claims to enhance customer satisfaction and provide feedback to the Warranty Handlers
Provide on-site technical support to resolve technical issues during rebuild of machines.
Conduct root cause failure analysis for any component that fails during testing a machine following its rebuild
Provide input to the customization and improvements of Workshop service job plans
Monitor the machine rebuild process and provide recommendations aimed process optimisation
Effectively manage the quotations to ensure that the cost is in-line with the Bill of Material.
Manage profit margins per rebuild of each machine
Contribute to the overall optimisation of the Workshop production resources, e.g. labour, space, parts etc. and recommend and/or implement remedial action.

Profile Required

Grade 12/equivalent qualification
Electrical trade certificate of competence accompanied by the apprenticeship portfolio of evidence.
5 years’ experience of operational, maintenance and engineering aspects of rebuilds.
Knowledge and experience on Sandvik trackless mobile machines would be advantageous
5 years trackless mining experience
Physical and medical ability to work in a mining environment
Excellent communication and interpersonal skills
English proficiency
Computer literacy
Valid driver’s license

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 2 August 2024

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers