Продажи и услуги

Technical Sales Representative - Rock Tools & Ground Support

Environment, Health and Safety

All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers.
All employees must comply with all aspects of the Sandvik Mining & Rock Solutions Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm. The employee must take reasonable care for their own health and safety and ensure that their actions do not adversely affect the health and safety of any other person in the workplace.
Managers and supervisors have a responsibility to ensure that so far as reasonably practicable they must ensure that the workplace, and all associated fixtures, fittings and plant are provided and maintained so that they do not pose a risk to the health and safety of any person, or the risk of harm to the environment.

Business Growth & Development

Support Sandvik customers business by actively promoting and selling Sandvik Aftermarket T&C products and services, with a view to expand sales, and to support Sandvik customer in as many aftermarket businesses opportunities as possible.
Develop customer relationships that ensure customers remain loyal to Sandvik’ brands.
Assess technical issues with all Sandvik products and prepare/submit quotations for small to medium expenditure for the Account Manager Builds strong working relationships with relevant customer personnel.
Travel to customer sites and partnering with customers to provide solutions with respect to aftermarket Tools & Consumables Provides input to Product Line Managers to address product offerings.
Coordinate product trials and testing as required to further expand the business value of “Premium Product - Premium Service - Competitive Price”. Maintains accurate customer records as prescribed by the Company.
Monitor parts usage patterns and liaise with Inventory Controllers to ensure appropriate stock levels and stocked items
Ensure all accounts are operating within Sandvik trading terms.

Financial

Responsible for achievement of agreed targets
Ensures accounts are following terms and conditions of sale.
Provide support and assistant following up outstanding debtors.
Play an active role in formulating budgets.
Achievement of customer revenue targets through SIP process.
Monitor and control costs in accordance with Company targets and policies.
Produce reports on customer and financial deliverables, including dashboards, data extraction, alerts, workflows and business strategy.

Customer Service

Liaises between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner.
Assists customer to identify training opportunities.
Predictive parts forecasting through analysing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation.
Emergency tools ordering assistance in … Identifying maintenance planning and stock level…. Facilitating…
Stays current with industry developments, competitive offerings and issues affecting sales and customers.
Understand product, series, functionality and application; provide feedback to product support, familiar with customer maintenance management processes and reliability programs.

REQUIRED COMPETENCIES

Sales Capabilities/ Competencies

Demonstrates passion to win by pursuing everything with energy drive and a need to finish. Shows resilience especially in the face of resistance and setbacks.
Initiates and develops relationships with influential decision-makers and can cultivate multiple points of contact within both internal company and external customer environments.
Able to resolves conflicts/ disputes and defuse even high-tension situations comfortably with others in a responsible and constructive manner.
Demonstrates emotional intelligence and the ability to handle stressful situation when times are tough.
Ability to make quality decision based on robust information and data analysis and understands limitations of available information. Able to discern meaningful patterns in data, using logic and reasoning to make fact-based judgments.
Ability to build or contribute or influence or lead team, set strategies for team direction and delivery, drive alignment between Sandvik and customer organisations to deliver value to both parties.
Demonstrated persuasive negotiation skills through driving direction of discussions and recognising potential for bundling options.
Consistently focused on developing customer-related opportunities, demonstrating creativity in building new business and expanding existing customer relationships through pro-active selling techniques.
Perceived by as a skilled solution provider using all resources available to analyse and problem solve root causes and resolve difficult issues. Knowledgeable information source.
Exceptional time management and prioritisations skills with the ability to manage workflows, travel and customer demands. Shows ability to set and promote clear priorities to team and able to manage priority conflicts and make sound decisions.

Common Capabilities/ Competencies

Able to converse on industry practices, processes and systems. Demonstrates knowledge of customers business. Seeks out information of customer business before attending customer site.
Seeks to participate and promote positive improvement and change.
Realizes organisational synergy though understanding that all the parts of a business working together produce an effect greater than individual efforts recognising the impact of their actions on other parts of the business.
Drives sustainability through the promotion of core values and vision, conducts self as role model, complies with code of conduct, promotes diversity, and demonstrates inclusive behaviours. Acts fairly and equitably, driven by integrity, builds trust, conducts business in sustainable and responsible manner.

Product and Technical Capabilities/ Competencies

Demonstrated experience in equipment and aftermarket sales and service with the ability to identify competitive strengths of product and service to improve sales growth, customer support and value selling.
Demonstrated computer literacy. Be engaged with the tools and systems used by Sandvik to support the commercial process.
Demonstrated knowledge of rebuild strategic maintenance, full life/ half-life component changouts, testing, defect rectification and commissioning.
Demonstrated understanding of planning and scheduling maintenance practices

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