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Expression of Interest - Technical Advisor

Sandvik Mining and Rock Solutions

Technical Advisor | Dunedin, New Zealand

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

We are currently seeking expressions of interest for a Technical Advisor to join our team.

As a Technical Advisor you will engage with various tiers within the customer organization to enhance equipment functionality and reliability while maintaining cost efficiency. As a representative of Sandvik, the role involves facilitating communication between Sandvik and the customer to deliver exceptional customer service and support the maintenance of the Sandvik equipment. Additionally, the role includes collaborating with the customer’s Maintenance Management Team to optimize the performance of Sandvik's equipment.
Roster: Dayshift 4 days on | 3 days off, working 11 hours per day, public holidays included.

As this role will revolve around our customer, there is a requirement to live in the Dunedin region where you will arrange your own accommodation. However, relocation assistance packages from the below cities may be provided for the right candidate, further discussion upon application.
Possible relocatable cities include:
Townsville
Mackay
Mount Isa

Brisbane
Sydney
Orange
Canberra
Melbourne
Adelaide
Perth
Kalgoorlie

Darwin
Auckland
Christchurch

Areas of responsibility

Managing the Service Support to accomplish the goals and objectives of the business.
Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.
Developing direct customer relationships.
Participate in the execution of Sandvik equipment maintenance
Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business.
Facilitation of coaching and mentoring of site technical staff.
Assist in root cause failure analysis.
Function as first line support for helpdesk issues & technical support in Sales Area.
Identify and support with continuous improvement initiatives.
Bulletin Administration and Support.
Assist Planning department in the optimisation of maintenance strategy development.
Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

Your profile

You possess a relevant trade qualification/ tertiary qualification in Heavy Duty Mechanical or other relevant field, with a proven history in customer service, supervisory or leadership training. Ideally you bring at least 5 years of experience in Project Management and have previous experience with Sandvik maintenance. You have a solid understanding of Mine Health and Safety Regulations and demonstrate strong computer systems literacy. Your exceptional report writing capabilities, coupled with highly developed time management and organisational skills, enable you to meet objectives and benchmarks for ensuring customer satisfaction. Additionally, your superior customer relations and active listening skills make you an invaluable asset to any team.

Agencies need not apply.

You must have the right to live and work in New Zealand to apply for this job.

What we offer

Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure:

Kiwi Saver: Decide your KiwiSaver contributions (3%, 4% ,6%, 8% or 10%) and we will match your contribution up to 4%
Company Performance Bonus Scheme: Recognizing your hard work and dedication.
Length of Service Recognition Program: Rewards your loyalty and commitment.
Work-Life Balance: Paid parental leave to support you and your family.
Training and Development Opportunities: Grow your skills and reach your career goals.
Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Annaliese Fisher

For further information about the role please reach out to annaliese.fisher@sandvik.com

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