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Product Support Advisor

Sandvik Mining and Rock Solutions

Product Support Advisor - Cobar, New South Wales

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

As a Product Support Advisor (PSA), you’ll represent Sandvik on site, supporting our customer day-to-day and improving the performance and integrity of Sandvik equipment. You’ll communicate across all levels of our customer’s organisation, working closely with the maintenance, supervision, planning and technical teams.

The PSA will coordinate Sandvik parts, provide technical support, conduct repairs, compile reports, provide coaching and mentoring to on-site maintenance staff and assist in strategy development to ensure peak equipment optimisation.

This is an 8/6 DIDO role based at CSA. All accommodation and meals are provided as well as a company vehicle.

Areas of responsibility

Manage service support to accomplish the goals and objectives of our business.

Manage the daily requirements of our customer and strive to add value.

Engage the relevant team in the right way, to provide a high level of customer service.

Develop and maintain relationships, building rapport with our customer.

Enhance existing site service by providing input into strategic plans for the continued expansion of the business.

Coach and mentor site technical staff.

Your profile

Strong mechanical aptitude (trade qualification) and experience maintaining underground drilling / load and haul equipment are essential. You’ll also be customer service focused and a strong communicator willing to share your knowledge to lead and mentor.

There’ll be plenty of support from the Sandvik team during onboarding and once settled but this role is highly autonomous. We are seeking someone who is agile, work/task oriented and motivated to succeed unsupervised.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements, and take advantage of our Employee Benefits Program which includes options for salary sacrifice.
You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Alex Buckland

For further information please contact - alex.buckland_c@sandvik.com

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