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Service Manager
Sandvik Mining US is looking for a Service Manager!
Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Key Performance Areas
The Service Manager is responsible for planning, resourcing and management of identified services across an area of responsibility. Special emphasis should be placed on the competence and support of sales opportunities.
Key responsibilities include:
Business Growth and Development
- Manages and develops the people, service offerings and capabilities consistent with identified customer needs and product technologies.
- Manages resources to meet customer and sales team opportunities.
- Participates as an active member in specific ad hoc service related.
- Develops and enhances the overall relationship with customers that lead to constructive and profitable business partnerships.
- Manages all customer warranties and drives solutions and corrective actions forward.
- Provides input into strategic plans for the continued expansion of services and capabilities within the area of responsibility.
- Investigates competitor activities and conducts relevant market research that enables market competitiveness.
- Works closely with Business Line Managers to plan and provide training for new products.
Financial
Manages cost base in accordance with budget.
Manages cost-per-foot invoicing with Customer Service Team
Customer Service
Ensures adequate customer response times and resource availability.
Ensures customer satisfaction within area of primary responsibility.
People Management and Development
Hires, coaches, motivates, trains, evaluates and directs team members to accomplish defined goals and objectives.
Ensures participation in the technical training program and development of required skills.
Ensures proper on-boarding of new personnel in accordance with Company procedures.
Manages, motivates and influences ad hoc teams as driven by business needs.
Manages resources to deliver internal projects and customer projects on time.
Safety and Environment
Complies with SMC safety policies and applicable government, customer or industry regulations or requirements.
Identifies and and reports any unsafe work habits, workplace incidents and / or near misses.
Ensures compliance with environmental, health and safety requirements for team in area of responsibility.
Personal Leadership
Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
Stays current on industry developments, competitive offerings and issues affecting sales and customers.
Undertakes self-training and development as required.
KEY RESULT AREAS
PERFORMANCE MEASURES
Business Results
Product Testing & data collection
Failure investigation & analysis
Implementation of optimized solutions for customer
Operational Planning
Manage Product Champion program to address industry and sales teams’ needs
Management of resources to meet customer demand
Overseas Operational Readiness planning and sessions
Organizational Development
Team accomplishment their goals and the objectives of the regional business.
Efficient use of resources
Identification of training and development needs and implementation of competence development plans
Identification of potential successors and key talent
POSITION REQUIREMENTS
Education and Experience:
High school diploma
Ten years of relevant industry experience
Competencies:
Strong knowledge of the industry
Problem solving and troubleshooting skills
Strong customer service focus
High level of responsiveness
Strong planning and organization skills
Detail orientation
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Excellent written and verbal communication skills
Computer literacy
Benefits
Sandvik Mining offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
How to apply
For immediate consideration, please visit www.home.sandvik/careers to apply to the Service Managerposition, JO #R0071553.
EOE M/F/D/V
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.