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Field Service Supervisor
Sandvik Mining and Rock Solutions
Field Service Supervisor – Kenwick, WA
(8/6 roster, day shift only)
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The role
Reporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.
This position is responsible for managing the activities of all technicians involved in field service, liaising with various internal and external stakeholders, and overseeing warranty claim processing.
This role is a full-time permanent role which operates on 8 days on and 6 days off roster, working back to back with another Field Service Supervisor. This role is a local position based at our Workshop in Kenwick.
Areas of responsibility
Undertake all planning requirements to ensure effective utilisation of labour and resources.
Provide supervision and direction to team members.
Coordinate field service technicians on a day-to-day basis.
Process and respond to warranty claims.
Develop and train field service personnel.
Communicate clearly and work with all business lines to provide consistent service and support to our customers in the region.
Conduct customer liaison and site visits.
Your profile
Previous supervisory experience in a mechanical workshop environment.
Trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience).
Certificate IV or Diploma in Business (Front Line Management) is advantageous.
Strong EHS management culture with a drive and determination to achieve company targets and goals.
Positive and proactive outlook with excellent communication skills to ensure customer expectations are met.
Ability to pass a pre-employment medical, reference checks, police checks and regular onsite drug & alcohol testing
Why you should work for Sandvik!
Work for an OEM with a name that is trusted Globally!
5 weeks of Annual leave each year with option to purchase an additional 2 weeks per year.
Fully maintained work vehicle (when rostered on) provided along with Laptop, Ipad & Phone.
Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 12.5% on top of your earnings, giving you added peace of mind for your future.
Company Performance Bonus scheme to recognize your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
We understand the importance of work-life balance and provide paid parental leave to support our employees and their families.
Training and development opportunities to help you grow your skills and reach your career goals.
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
We welcome applications from anyone who believes they are the right fit for the role, even if they do not meet all the qualifications initially.
If you are enthusiastic about joining our dynamic team and believe you are a good fit for the role, we encourage you to apply.
Agencies need not apply.
You must have the right to live and work in Australia to apply for this job.
Talent Acquisition Specialist
Zelda Fowkes