Sales and Product Service

Field Service Technician

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

Main Responsibilities:

Maintenance and Servicing Equipment.
Plan for correct tools and parts required to perform tasks, according to work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
Uses knowledge and experience to solve standard problems for customers.
Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputs into Database).
Assigns simple tasks to junior staff and guides them in completing them.
Coachs customer technicians on basic servicing and maintenance principles.
Ensures that routine work procedures (using the tools provided), are carried out according to safety standards.

Your profile

Grade 12 (Matric) or equivalent qualification
Section 13 or 26D Trade Certificate, accompanied with proof of apprenticeship.
Minimum 2-year experience in Trackless Mobile Machinery
Basic Computer literacy
English proficiency
Valid driver’s license
Full physical & medical certificate to work in mining environment

Experience in:

•Fault finding / electro hydraulic / auto electrical / hydraulic / PLC, remote control offerings

•Underground & surface mining environment, maintaining of earth moving equipment

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 27 November 2024

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply