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Product Specialist - Surface Drills

Sandvik Mining and Rock Solutions

Product Specialist- Rotary Drills (Surface) Heatherbrae, NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Product Specialist is responsible for resolving technical and operational issues on customer equipment, develop and implement product improvements and to provide training to upskill both Sandvik and customer personnel.

To be a key contact for the EQ Division, ensure frontline readiness for new technologies, new product introductions (parts, resources, training) and be proactive with operational readiness planning

This role will include ad hoc travel to both domestic and international customer sites within key sales areas as this is a key requirement of the role.

Areas of responsibility

Provide Technical support internal and external stakeholders to troubleshoot and resolve equipment issues.
Collects technical feedback in Sales Area (communicates through Technical Feedback Database), use the database system to communicate and resolve issues with the EQ division Technical Support Teams
Support Equipment optimization in the field supporting Service Teams to perform system tune-ups and upgrades.
Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
Aftermarket support to Equipment divisions and Sales Areas.
Deliver technical training to internal service personnel and external customers on equipment operation, preventive maintenance, and troubleshooting practices.
Create instructional materials on tasks that are not covered in the manual to support service teams and customers to repair equipment safely and efficiently.

Your profile

We are looking for an experienced professional with at least 5 years of post-trade experience in Surface rotary drills or a proven track record in a similar role. Your ability to perform diagnoses and adjustment of hydraulic systems will play a big part in your success of this role. Your ability to guide technicians through the troubleshooting process coupled with exceptional oral and written communication skills, sets you apart.

Your high level of interpersonal skills, especially in customer interactions, will be an asset. Additionally, your computer literacy and capacity to excel under pressure, while remaining flexible and adaptable to change, make you an ideal fit for our integrated, dynamic team.

Your flexibility and ability to travel frequently away from home both domestically and internationally is key for your success in this role.

Agencies need not apply.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment.

What we offer

Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Alex Buckland

For further information - alex.buckland_c@sandvik.com

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