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Service Contract Specialist

Sandvik Mining and Rock Solutions

Service Contracts Specialist- Milton, Qld & Perth, WA

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

As a Service Contracts Specialist, this role will be the backbone of Sandvik’s strategy to expand and enhance the service contracts across Australia. Partnering closely with key internal stakeholders, this role is instrumental in crafting and executing strategies that boost the market share and profitability of Sandvik.

The Service Contracts Specialist will exceed customer expectations by delivering top-notch support and solutions, while also developing cutting-edge business reporting processes to track and optimise service contract profitability. This role is designed to make a tangible impact by thriving in a fast-paced environment.

Areas of responsibility

Drive safety as a business advantage and integrate it into our offerings.
Measure service contract profitability against business case commitments.
Develop and maintain templates and tools for business cases and profitability.
Ensure business cases meet financial metrics and obtain necessary approvals.
Assist in developing tender responses for aftermarket service contracts.
Validate contract scope and financials with expert guidance.
Ensure sound business cases with documented approvals before customer discussions.
Draft sales presentations, proposals, and contracts aligned with business capabilities.
Maintain standard and customer-specific templates for sales materials.
Provide support for the Category Manager during leave or high workload periods.
Align all activities with company values and policies

Your profile

You're a powerhouse in the heavy equipment and mining industry, with a knack for Ground Engaging and Wear products. Your technical qualifications and sharp commercial sense drive value-based aftermarket success.

You're a customer service champion, master of time management, and data analysis wizard, proficient in Microsoft Office and CMMS workflow management. With high emotional intelligence, you thrive under pressure and excel in self-managed, cross-functional roles.

Agencies need not apply.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment.

What we offer

Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Recruitment and Talent Manager

Sam Lingman

Samantha.lingman@sandvik.com

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