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Customer Value Specialist – Pune, India
Position : Customer Value Specialist
Location : Pune
Job requisition no. : R0074652
Sandvik Coromant is the world’s leading supplier of tools, tooling solutions and know-how for the metalworking industry. We believe that engineering is the lifeblood of society - developing, changing, molding and evolving our everyday lives.
We are now looking for a curious, confident and business-oriented Customer Value center Manager for Pune, India location – someone who wants to ensure successful delivery of our world class premium Customer Experience, focusing on services for today, with the needs of tomorrow in mind. Are you that someone?
Your personality inspires us!
As a Customer Value Specialist and Inside Sales Team Member for Key Customers you will become the architect of customer relationships. Your main responsibility will be to enhance the customer experience for our key customers, acting as a consultant and problem solver.
Your ever-changing "daily business":
- Elevate our most important customers to a whole new level by monitoring their operational activities and improving their customer experience
- You will work hand in hand with our field sales team to realize customer development plans
- Between inquiries, orders and complaints, you will maintain an overview and ensure that contracts meet the agreed conditions
- In day-to-day operations, you collect and maintain data and proactively analyze it to identify trends and patterns that help improve products and services
- By monitoring KPIs and SLAs, you will initiate projects as required and accompany our customers on a journey of strategic development
- You will become a cross-selling and upselling professional to drive our value-added services and ensure maximum data quality
- Instead of just being there you will actively participate in sales meetings and events with key customers
- You know what our customers want - even before they know it themselves
This is what sets you apart:
- You are a team player and equally passionate about your own projects
- You always find ways to oversee several tasks at the same time
- Thanks to your analytical and business mindset, you can solve any challenge
- Planning, organization, sense of urgency and excellent communication skills are among your strengths
- Your positive attitude and solution-oriented thinking allow you to work independently and flexibly
- You already know your way around SAP/EBP and Office365 and our CRM system Dynamics in your sleep
- With your experience in Sales Operations and/or Business Development Management you convince us
- Preferable Bachelor degree or relevant qualifications in Business Administration or Engineering
- Work experience of 3 to 7 years
At Sandvik Coromant, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and our customers, and we are looking forward to meeting you.
Application
Send your application no later than January 24, 2025. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: R0074652