Sales and product service

Product Specialist [S4]

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, and hauling, tunnelling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

Acquire customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by use of approaches, tools, techniques for recognizing, operational or process problems; with the ability to apply this knowledge appropriately in various situations.

Key Performance Areas:

Advanced repairs and inspections of products and equipment of different kinds, at customer site or own premises.
Report and document results after above actions.
Responsible for planning and capturing of scheduled maintenance.
Execution of planned/unplanned maintenance work on underground mining equipment.
Use experience of tasks, tools and procedures associated to provide technical support to the sales team and customers.
Support the customer’s products/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
Produce positive results in sales-client interventions.
Guide and train colleagues in service methods and tools.
Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

Grade 12/N3 technical /equivalent qualification (NQF Level 4)
Section 13 or 26D Trade: Mechanical / Electrician / Millwright (trade to be accompanied by proof of apprenticeship)
Trade certificate as a Millwright will be advantageous
Computer literacy: Excel, Word, Power Point, Maximo
English proficiency
Experience with PLCs, CANbus, ethernet, automation/navigation equipment, Wi-Fi and Fibre Optics
Advanced training in hydraulics will be advantageous
Relevant mechanized mining experience (5 years)
Underground/surface mining environment
Maintenance of earthmoving equipment in a mining/construction environment
Condition monitoring experience

Notice Period:

Notice period on all positions is 20 working days from date of resignation, unless otherwise agreed to by managers.

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

If you have any further queries, please contact us on 0800 331 331

Applications close: 29 April 2025

Please note that in line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach the vaccination certificate to the application.

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business, and, thereby, our customers.

Apply