Sales and product service

Operations Manager

R0077114

Operations Manager

Location: Sandvik Botswana, Gaborone Head Office

Sandvik Mining and Rock Solutions is a global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.

Job Description

The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and deliver productivity improvement on customer sites.

Main Responsibilities

Participate in the formulation of the divisional strategy in line with company strategy
Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects
Lead aftermarket business growth in the respective areas of control
Develop the aftermarket support in the areas of control to meet and exceed customer.
Identifying, analysing, and driving resolution of customer issues (warranty and non warranty) with account management
Setting up and manage service contract operations to meet the contract target cost
Executing field service activities
Setting up and managing service field operations
Effective Operations Management
Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness
Planning and assigning contract managers and area field service managers to various teams and individuals
Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary
Manage sound employee relations in accordance with People policies and procedures.

Minimum Requirements:

Bachelors Degree- Mechanical/ Electrical or equivalent
Mining Experience advantageous
Intermediate Computer literacy (including relevant programs)
Knowledge of Sandvik Databases
Experience in senior Management position (7 years)
Experience in operational management (7 years)
English proficiency
Experience in mining applications underground mining (Specifically board and pillar

How to apply

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers,

Applications close: 29 March 2025

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply