Sales and product service

Technical Support Supervisor (Expat Only)

KEY RESPONSIBILITIES:

Manage a support team to provide first class post-sales support.
Serve as the primary contact for technical requests from customers, service teams, and internal stakeholders.
Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
Manage the team and individual performance, technical and skills development.
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
Remain aware of new product developments in network technology providing input and tactical direction to the business on customer service and support challenges.
Manage and maintain internal and external aftermarket projects within the scope of the service contract.
Service and Safety Bulletin management.
Compile and review of safe work procedures.
Support service contract Project Manager where needed.

KEY QUALIFICATIONS & EXPERIENCE:

Minimum of 5 years’ experience in equipment maintenance
Strong technical knowledge
Project Management
Computer Soft Skill
Strong safety management culture
Sound understanding of the products and equipment utilized to maintain mining systems.
Demonstrated experience as a strong communicator.
Development experience with demonstrated growth results through gap analysis.
Strong problem solving, analytical and strategic planning skills.

Only shortlisted candidates will be contacted for interview