Sales and product service

Global Key Customer Manager

Sandvik Mining and Rock Solutions

Global Key Customer Account Manager

Job Description Summary

Responsible for providing ongoing support to high value clients. Implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts

Sandvik Mining and Rock Solutions (SMR) is a global leading supplier of equipment and tools, parts, services, digital solutions and sustainability-driving technologies for the mining and infrastructure industries. One of our key success factors are our 17,000 dedicated employees – the ones who brought us to the market-leading position we hold today, and the ambassadors of our brand and culture. To continue attracting, engaging and developing top talents in a relevant way for our business, we’re now making a move towards an even more employee-centric, digital and agile approach.

In line with the Sandvik Shift strategy – our platform to enable necessary shifts focusing on growth and improved customer service – we’re now looking for a Global Key Customer Account Manager for Sandvik Mining and Rock Solutions. Are you ready to embark on an exciting career, where you get the chance to work together with brilliant minds and shape best practices in an international environment?

About this opportunity

We are seeking a Global Key Customer Account Manager, based in Canada, who will report to the VP Global Accounts, located in France. This role is responsible for driving sustainable and profitable growth, leading the value-selling team effort, and delivering exceptional customer service.

As the Global Key Customer Account Manager, you will be the customer expert, deeply embedded in their organization, understanding their needs, and contributing to their success with Sandvik's support. You will assess Sandvik's position with the customer, identify opportunities, and develop a winning strategy and action plan for the account teams to proactively offer valuable solutions.

In this role, you will act as an ambassador of Sandvik, ensuring quality communication, managing and building customer relationships, engaging the internal Sandvik network, and fostering mutually beneficial business partnerships.

Frequent international travel will be required to engage with both local account teams and key customer contacts across multiple countries and continents.

While this is a full-time position based in Canada, Sandvik recognizes the importance of flexible working options.

Areas of responsibility

Develop and manage a detailed plan engaging with internal stakeholders to drive future business growth and co-create long-term value within the relationship.
Cultivate relationships with internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
Ensure customer stakeholders understand the value delivered by Sandvik's offerings and how it applies to their specific needs.
Monitor performance against plan expectations and take decisive action to adjust as necessary.

Your profile

As an experienced business professional, you thrive in a globally dispersed team and stakeholder environment. You possess strong analytical and strategic thinking skills, constantly seeking innovative approaches to grow business and increase market share. Your track record includes successfully leading and developing teams to execute effective account management strategies.

With exceptional communication skills and a multicultural understanding, you excel in fostering collaborative relationships with key stakeholders.

Your initiative, drive, and determination to set targets, achieve goals, and deliver exceptional customer satisfaction are key factors in the selection process. You can thrive in a matrix organization and are willing to travel as required.

Fluency in English, both written and verbal, is essential due to our international setting.

Application

We eagerly await your application, due no later than 14 March 2025. Our recruitment process is open, fair, and considers all applicants based on the specified requirements profile to find the best match for the position. To read more about Sandvik and apply, please visit our career site at home.sandvik/careers.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Global Key Customer Account Manager requisition # R0076562; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

Prior to this recruitment, we have already determined the advertising channels and marketing campaigns we will utilize. Therefore, we kindly decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

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