Sales and product service

Sales Support Specialist - P2

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, and hauling, tunnelling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and reduce costs.

The role

To focus on the sales and inventory management of the product lines (rock drills,

engines, transmissions and axles) by being a key interface between the Portfolio

teams and Operational Areas / Territories as well as support Parts Sales and Service

Representatives, Customers Sales and Service Representatives, Technical Solutions Providers, Account Managers, and operations to ensure the portfolio readiness, provide competitive insights and development plan for sustainable growth to ensure an adequate sales opportunity funnel to support revenue expectations and drive future sales revenue targets.

Key Responsibilities

· Be the key contact between regional Sales teams and Divisional Portfolio teams to support portfolio offerings locally.

· Ensure all relevant portfolio offering information (including offering make up and combinations, technical material, marketing/branding material etc.) is current, available and distributed to sales teams in a timely way.

· Support Business Line with strategic business plan and implementation thereof in collaboration with the sales force and the operations team

· Liaise between sales teams and portfolio teams on any queries related to portfolio offerings

· Align with regional pricing team to ensure pricing for each offering is within pricing guidelines as part of the quoting process

· Manage changes and updates to portfolio specifications after initial introduction to Sales Areas

· Provide training and updates to sales personnel to transfer knowledge and understanding of portfolio offering

Your Profile

· Bachelor’s Degree or 3-year Diploma (business or commercial)

· At least 3 years experience in a sales or customer service environment

· Knowledge of Aftermarket parts, components and products

· Business development experience

· Understanding and knowledge of sales tools and processes

· High level of professionalism, honesty, and integrity

· Attentive to detail

· Ability to positively influence stakeholders

· Ability to organize, prioritize, and complete multiple tasks under tight time constraints

· Good time management, prioritizing, and organizing skills.

· Flexible, and self-motivated with demonstrated initiative and independence.

· Ability to troubleshoot, identify, and initiate solutions.

· Ability to communicate effectively with stakeholders

· Excellent written and verbal communication skills both face-to-face and virtually

· Computer literacy

· English proficiency

· Valid driver’s licence

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 20 February 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company. In-line with our Employment Equity (EE) Plan, Historically Disadvantaged South African (HDSA) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply