Sales and product service

Key Account Manager - M2

Sandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling, and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as providing services and flexible maintenance programs that extend uptime and cut costs.

The Role

Managing strategically important Customers, the Key Account Manager is responsible for developing, maintaining and growing key customer accounts through an effective account management process incorporating the customers’ strategic requirements with value propositions from Sandvik.

The role is equal parts, managing our relationship in order to grow our overall market share, increasing share of wallet, driving customer loyalty, and managing information flow to and from our internal stakeholders to align the customer approach and understanding.

Key Responsibilities

All employees and workers are required to conduct themselves in accordance with our EHS vision to achieve zero harm to; our people, the environment we work in, our customers and our suppliers
Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long term value within the relationship.
Develop relationships within both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
Ensure that the value delivered by all the Sandvik offering is understood by the relevant customer stakeholders at all levels as it applies to them.
Will be required to travel to various customer sites.
Measure the performance of the customer account against the expectations of the plan and adjust wherever necessary through effective and decisive action.

Your Profile:

Matric (Grade 12) (NQF Level 4)
National Diploma/Degree in business, mining and/or engineering (NQF Level 6)
English language proficiency
Basic computer literacy
Mine Overseer certificate of competence (advantageous)
Knowledge of Sandvik products and/or services and their applications (advantageous)
A valid driver’s license
High sense of identifying and delivering value
Goal driven and have a track record of achieving great results through teamwork and collaboration
Excellent communication skills
Business development and sales experience with demonstrated growth results
Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome
A high level of initiative, drive, and determination to set targets and achieve goals through exceptional levels of customer satisfaction is a key consideration in the selection for this position.

Must be a Namibian citizen or have a Permanent Residence in Namibia

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

If you have any further queries, please contact us on 0800 331 331

Applications close: 20 February 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company. In-line with our Employment Equity (EE) Plan, Historically Disadvantaged South African (HDSA) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers

Apply