Sales and product service
Technical Specialist – Surface Drilling
Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.
We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.
We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.
Our Company
We are a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.
It’s an exciting time to join Sandvik Mining and Rock Technology. The industry is being revolutionized through digitalization, electrification, and material development – and we’re driving significant shifts, advancing the world through our engineering. We also have our eyes set on sustainability and have ambitious goals in the areas of climate, circularity, people, and Fair Play – this helps us to keep focus on building even more sustainable business.
The role:
Technical Specialist Surface Drilling, PNG
Sandvik Mining and Rock Solutions is currently seeking applications for a motivated Technical Specialist for Surface Drilling products who works directly at our customer’s mine site in PNG reporting directly to Sandvik Operations Manager PNG.
The role is responsible for working with multiple levels within the customer organization focusing on improving the performance and integrity of the Equipment. The Technical Specialist represents Sandvik and as such will assist in liaising between Sandvik and the Customer to achieve a high level of Customer Service and Support. Additionally, you will work within the Customer’s Maintenance Management Team to improve Sandvik Equipment performance.
The Technical Specialist role will represent Sandvik on our customer site, as well as be liaising daily with the Customers maintenance management, supervision, planning and technical staff, coordinating Sandvik parts, Technical Support, CSC Repairs, and any additional Field Service support resources in line with the Customers maintenance requirements.
This role is 3 weeks (with 12 hours per day) in PNG and 2 weeks off as FIFO arrangement. All accommodation and meals are provided as benefit.
To succeed in this role, you are expected to:
- Proactively assist the customer maintenance department to maintain a high level of availability and reliability for the customer fleets and assist in ensuring that they remain operating at high production levels.
- Transfer technical knowledge to familiarise/develop/upskill Sandvik and Customers personnel through hands on and/or classroom training.
- To resolve technical and operational issues on Sandvik equipment, liaise with regional Sandvik technical support to develop and implement product improvements.
- Assist in the implementation of known factory improvements as required through equipment improvement information.
- Assist personnel to perform installation audits.
- Provide feedback to Operations Manager, Technical Support Managers or Factory Product Engineering to enable improvements to the equipment or its operation.
- Liaise with Sandvik Lae branch and logistics to support off-site services and logistics requirements.
Your profile
- Trade or Tertiary Qualifications in Heavy Equipment are mandatory
- Minimum post-trade experience of minimum 5 to 10 years.
- Experience working with Sandvik Surface Drill Equipment including Rotary Platform drills and DTH Drills.
- Have a good understanding of drill operations
- Must be familiar with Microsoft word, excel and have report writing skills
- To be able to demonstrate that you can read both hydraulic and electric schematic diagrams
- Highly proficient in the diagnosis and adjustment of Electrical Systems, Software installation, Can Bus Controls systems
- Ability to perform under pressure, respond quickly to requests and achieve results within given times
- Strong customer service focus and motivation and determination to achieve targets and goals.
- You will be proactive, self-motivated and demonstrate initiative.
- Experience working in remote isolated environments.
- Strong and proven safety culture
- Must have a ‘Positive Can do’ attitude
How to apply
Apply Now’ button, or access the Sandvik website home Sandvik/careers
Recruitment Specialist
Rieko Yamamuro