Sales and product service

Key Account Manager

Key Account Manager - Kamoa Site

Sandvik Mining and Construction DRC is a Sales Unit based in Lubumbashi, within Sandvik Mining and Rock Solutions, a Business Area, a leading supplier of equipment and tools, service and support for the mining industry. We also provide solutions and knowledge in a wide range of applications such as rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

Your role

To support sales activities for SRP in the Territory Central Africa through both sales and technical queries.

Your mission

Manages major accounts across a region.
Responsible for the realization of sales objectives within the assigned group.
Responsible for maintaining relationships with the key account and for the negotiation of customer contracts in accordance with the overall company sales strategy.
Coordinates the activities of all functions with whom the customer has direct contact in order to provide a consistent and cohesive service.
Monitors competitive activity within accounts and disseminates information to relevant parties Develop and maintain strategic business relationships with major accounts to promote brand awareness and profitable business relationships.
Provide ongoing support to high-value clients ensuring they receive high-quality customer service.
Responsible for retaining long-term customer relationships with established clients.
Serve as a liaison between clients and company departments. Inform clients of new products and services as they are introduced.
Recommend products and services that fit well with clients' business needs.
Ensure adherence to the EHS Policy and Company Values with a focus on EHS in daily work.

Your profile

You have proactiveness, strong listening and logical interpretation skills, and advanced communication abilities. You must be flexible, self-reliant, and a self-starter with excellent time management skills and a strong focus on meeting deadlines. Analytical capabilities, a robust understanding of and adherence to workplace Health and Safety standards, and the ability to function independently with responsibility and minimal supervision are essential.

You possess strong follow-through to ensure task completion, outcome-oriented performance, and advanced computer literacy, particularly proficiency in MS Office, with a strong emphasis on Excel.

You also possess very detailed product knowledge as well as a thorough knowledge of the client's business. Salesforce experience (or other similar CRM system) will be highly beneficial

A glimpse of our culture

Sandvik is an Equal Opportunities employer and seeks to recruit, retain and develop staff from all sectors of the community and will ensure that no applicant or staff member receives less favorable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Want to be part of our organization?

If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers, by no later than 04 February 2025. Job Req. ID # R0074580

Deadline: 04 February 2025

Job ID: R0074580

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