Sales and product service

Engineer – Parts & Services, PAKISTAN; Location: Flexible

At Sandvik, we believe that diversity and inclusion are key drivers of innovation and success. Our commitment to diverse and inclusive recruitment practices ensures that we attract, hire, and retain the best talent from all backgrounds.

Sandvik Mining and Rock Solutions (SMR) are a leading supplier of equipment and tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling and civil engineering industry. With customers demanding ever greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed.

Sandvik Middle East, part of the SMR Sales Area Southern Europe, Middle East and CIS, are seeking five dedicated Parts & Services Engineers, for a key project in Pakistan.

The position is based in Pakistan, but the candidate will have the flexibility to choose a home base from any Sandvik location. This will be a roster-based position, with work schedules planned in advance to ensure smooth operations and work-life balance. We will offer an attractive compensation package that will reflect your skills and experience.

As an Engineer – Parts & Services, you will be responsible for developing parts sales and supporting Dealers and Customers in the service, maintenance, troubleshooting, and repair of Sandvik’s Surface and Rotary Drills. A key focus area will be training Dealer and Customer Service Teams.

Your responsibilities

Your key responsibilities will include the below:

Health and Safety

Develop routine work procedures (utilizing the tools provided), according to safety standards.

Maintenance and Repair Support

Install, repair, inspect and commission products and equipment at customer site or own premises independently. Conduct problem solving and analysis of non-standard problems by using a variety of approaches, tools and techniques for recognizing operational or process problems and determine the appropriate approach. Conduct advanced and specialized repairs and inspections of products and equipment at customer site or own premises. Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support. Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Product Support and Sales Technician). Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues. Able to operate equipment proficiently and to test the functioning of customer equipment. Carry out dealer and customer training in sales, equipment operation, service and maintenance Assist customer service and warranty handling with technical support

Sales

Promote the sale of consumables and spare & wear parts for surface and rotary equipment. Develop sales opportunities in the customer services business with a view to increase business volume and market share. Continuously improve and update personal knowledge with respect to:

Product development and technical innovation
Dealers, customers, business and trends within the territory

Develop and maintain a strong Sandvik relationship to dealers and customers

Customer Support and Advise

Support the customer’s product / equipment / processes by advising on possible improvements to more advanced technical solutions and products. Use deep knowledge of the tasks, tools and procedures in providing technical support to the sales team and customers. Perform adjustments of systems for client equipment. Conduct product launching and testing for client commissioning services.

Planning and Reporting

Provide analysis, reports and supporting documentation for customer invoicing Plan for, conduct and maintain tools and equipment for service work. Report on installation, maintenance and repair work and make recommendations to improve processes or advise customer based on observations.

Your skills and qualifications

We are looking for someone with a background in Sandvik Surface and Rotary equipment, with at least 7 years of experience in this area.

The candidate must be a certified L4 Technical Specialist (Responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions) or a L5 Product Master (Responsible for complex assignments, demonstrating leadership as the subject matter expert using an understanding of concepts and principles in the area of expertise).

You will need to travel extensively to Pakistan for this role. A flexible approach to working hours and overtime is required to suit customer and business needs.

You hold a University Degree/Diploma in Mechanical or Automotive Engineering or an equivalent field, or possess relevant technical experience. You have solid product knowledge, troubleshooting, and problem-solving experience with Surface Boom Drills (DXi, DIi & Dpi Series) and Rotary Drills (DRi Series). You are experienced in Customer Service.

Key performance areas include prioritizing safety and taking responsible actions regarding environmental health and safety aspects. You will be involved in commissioning new equipment and introducing customers to equipment technology and applications. You must be able to work independently and cost-effectively to evaluate, troubleshoot, and repair customers’ equipment, as well as promote the sales of spare and wear parts, consumables, and equipment. You will ensure that communication and reporting on maintenance and service work are carried out, producing descriptive and professional feedback, and communicating customer needs to ensure further Customer Services and Equipment sales.

Strong communication skills in English, both verbal and written, are mandatory. Fluency in a second language, such as Hindi or Urdu, will be considered a plus. The ability to work independently is essential, along with confidence in dealing with customers.

Application

If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.

Please submit your application no later than 8th December 2024.

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