Sales and product service

Sales Support Specialist

Sandvik Mining and Rock Solutions

Sales Support Specialist – Heatherbrae | Newcastle NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Sales Support Specialist will play a crucial role in enhancing the Sales functions and driving Process Improvements within the Mechanical Cutting Aftermarket business. There will be several opportunities to network internally across different business lines and provide value to the sales functions.

Additionally, the role supports the Inventory Manager by providing information to facilitate demand planning and forecasting.

Areas of responsibility

Lead and manage the sales quoting process for rebuilds and component repairs, ensuring accuracy and alignment with customer requirements.
Perform CRM approval processes, focusing on providing excellent customer service.
Lead the Customer Rebuild Tender process, including facilitating internal and external meetings, identifying project value, and compiling tender documentation.
Work with Operations, Sales, and EHS managers on RFQ and tender submissions.
Organise and facilitate workshops, meetings, and develop materials to improve the quoting process for the local Mechanical Cutting Business Line.
Provide analytics and administrative support for the Aftermarket and Equipment Sales Managers, contributing to business growth through detailed reporting.
Manage rebuild contracts within the CRM, ensuring operational teams are aware of key contract aspects.
Promote LEAN methodologies to minimise waste, improve quoting accuracy, and optimise the sales process.

Your profile

You are a highly skilled professional with demonstrated experience in the administration of contracts, continuous improvement, with previous experience in customer relationship management within the Mining, Construction, or Engineering industries. Holding a formal university qualification, such as a Bachelor of Business Management, you possess strong business acumen and excel in developing professional documents and reports.

Your excellent analytical skills and high attention to detail enable you to understand end-to-end business processes and identify areas for improvement. As a strong communicator and planner, you have a proven ability to engage and influence key stakeholders, driving results and enhancing customer satisfaction.

You are passionate about business analysis, continuous improvement, and process efficiency, and you thrive both in team settings and when working independently.

Agencies need not apply.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment

What we offer

Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure. Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance bonus recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Alex Buckland

For further information please reach out to alex.buckland_c@sandvik.com

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