Sales and product service

Application Specialist

Our Company

Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.

We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.

We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.

Job Purpose:

Works as technical expert to support sales team in total solution offer to customers and fulfills technical solution delivery that meet customer’s needs.

· Fulfils and delivers expertise in relevant technical product and application solution to customers and supports Account Managers, either on site or remotely, to maximize and extend business opportunities within specific scopes of competencies.

· Responsible for ensuring Sandvik Coromant products are correctly implemented and deployed to ensure they are as well secured to minimize competitor conversion and customers gain the maximum impact of utilizing Sandvik Coromant tools and technology.

· Supports Account Managers in technical presentations and customer interactions to ensure suitable business opportunities are identified and secured for Sandvik Coromant, whether analogue or digital.

Main Responsibilities:

Technical Product & Services Implementation

· Fulfils total delivery of technical solution and sales support to end-customers and distributors, in close cooperation with Account Managers to grow share of wallet at maintain, strengthen and develop customers.

· Coordinates and organizes interaction between technical and commercial departments of the company, as well as relevant distributor services for projects in the Sales department/Cluster entrusted. Prepares integrated solutions for customers.

· Engaged by Account Managers to visits to current and potential accounts.

· Support Account Manager in new product and service introduction to customers.

· Responds to more complex technical questions regarding the organization’s products, systems or services.

· Develops and delivers training to educate internal employees and external partners and customers on the features of their purchase.

· Troubleshoots, investigates, and resolves technical problems that arise during or after implementation.

WOW

· Builds effective working relationships with end customers and distributors to secure agreed priorities implementation.

· Supports Sales activities including analysis of customer’s technical needs and suggests and implements solutions.

· Is an ambassador for driving new ways of working and future technology within his/her expertise field to ensure customers’ needs are fulfilled and profitable business is gained for Sandvik Coromant.

· Accountable to ensure successful opportunities identified by Account Managers or others are qualified and as appropriate products are technically applied in a first-class manner to maximize Sandvik Coromant’s market share and profitable business.

· Leads the customer projects from start to finish together with Account Manager.

· Ensures post-sales activities to include resolving implementation problems and conducting trainings required.

· Works in matrix to ensure technical alignment between customers, Account Managers and internal departments.

Support in Business Development

· Develops business plans in conjunction with Account Managers as appropriate, to ensure market share increases/key product focuses within the sales department are achieved in line with financial targets and KPI’s.

· Ensures proactive customer need analysis to be presented to Account Manager.

Other Responsibilities:

· Ensures high quality and latest updates of data and information on all sales activities in CRM (Dynamics) within his/her zone of responsibility.

· Constantly improves and shares knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies.

· Constantly increases the level of the professional development and own area of technical expertise through the training arranged by the company, and also independently.

· Carries out other requests of the company management concerning activity of the company.

Required Competencies:

· Broad technical knowledge in Metal cutting tools.

· Structured, business orientated approach to support a diverse and geographically spread team with technical competence.

· Ability to manage customer requests and business issues effectively within a complex and global matrix organization, capable of leveraging functional resources working in a matrix organization

· Ability to listen to customers and sales project teams to understand underlying needs and ensure suitable technical solutions are delivered to secure profitable business for Sandvik Coromant.

· Requires comprehensive knowledge of relevant software programs, e.g. CAD/CAM

· Knowledge in the field of digital technologies in metalworking (industry 4.0).

· Knowledge of LEAN processes.

· Knowledge of advanced metal cutting machining methods.

· Experience of project work and project management (engineering and productivity increasing)

· Obtainsa practical knowledge in the effective use of Sandvik Coromant Sales Tools, including, but not limited, to Productivity Improvement Programs (PIP), Value Selling, and Productivity Analyzer (PA), Dynamics (CRM System)

· Ability to apply digital tools of Office 365 in daily work with internal and external stakeholders (ex., Teams and etc.).

· Able to create synergy, collaborate and gain commitment to execute action plan.

· Be structured and well organized including time management skills.

· Being a good communicator and skilled at making technical presentations in front of a targeted group.

· Shows high skills in communicating in the English language, both verbally and in writing.

· Works in line with Sandvik Core Values

Experience:

· Solid and proven technical experience with engineering cutting tools skills and knowledge.

· Proven track record in delivering good business results.

· Solid knowledge of commercial and technical terms and conditions with industrial customers.

· Relevant experience from CAD/CAM.

· Project management knowledge and experience is an advantage

· Knowledge and experience of managing external and internal customer relationships is an advantage.

Education:

Degree or equivalent qualification in mechanical/manufacturing engineering or a related field.

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