Sales and product service
Customer Service Representative
Sandvik Mining & Rock Solutions, in Brier Hill, PA is looking for a
Customer Service Representative
Are you an outgoing, experienced customer service professional? If you are passionate about a customer service career at a high-tech company offering great development and growth opportunities, we want to speak with you!
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Key performance areas
As the Customer Service Representative, you will be the first point of contact for customers and owner of the order process, responsible for answering and responding to customer issues with a sense of personal accountability and professionalism. This role is also a key member of a sales team, with the aim of building long-term customer satisfaction.
The Customer Service Representative will:
- Answer all designated incoming calls from external sources and process sales orders taken by phone
- Assess customer inquiries and route to appropriate person or department
- Take ownership of customer issues and ensure commitments are met as promised
- Expedite urgent orders to ensure customer receives when needed
- Advise supervisor of customer concerns and solicit support where needed
- Proactively inform customer of any changes to order status, backlog issues, or other relevant matters.
- Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements.
- Assist Expeditor to ensure accuracy of customer backorder status
- Stay current on industry developments, competitive offerings and issues affecting sales and customers.
- Develop working knowledge of products and their functions for their respective customer group
- Assist in account resolution as needed
- Admin function may include but not limited to filing, ordering office supplies, assist in planning office activities / events.
Your profile
The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two-year degree, or equivalent experience. You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products. You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy. You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and sound business judgment when needed. Your customer service skills are top-notch, as are your planning and organizational skills.
Additionally, the Customer Sales & Support Representative:
- Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment
- Possesses a high degree of personal accountability and follow-up skills
- Is able to learn Customer Service software applications
- Strong written and verbal communication skills
Benefits
Sandvik offers an outstanding catalog of benefits and employee perks such as:
- Benefits eligibility that begin 30 days after start date
- Health care eligibility that includes, medical, dental, vision, prescription and telemedicine
- Paid vacation with up to 40 hours available to roll over in to the next year
- A very strong 401(k). We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
- Tuition reimbursement
In addition to these outstanding benefits, Sandvik provides a company laptop and cell phone.
Sandvik provides opportunities for competence development and training, as well as opportunities for career advancement. We believe diversity is meaningful for success and growth.
How to Apply
For consideration, please apply https://www.home.sandvik/en/careers/ for the Customer Service Representative position, Job Req. ID# R0069631.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.