Sales and product service
Product Specialist
Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The Role
As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.
The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role.
Key Responsibilities
- Develop and organize product training for sales and service personnel for the respective products
- Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
- Provide technical support to end users, operators, and service personnel
- Provide feedback to factories to enable improvements to the equipment or its operation
- Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
- Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
- Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
- Monitor test results for new products to implement improvement of the product
- Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
- Perform equipment installations and demonstrations in a safe manner
Profile Required
- Grade 12 / N3 Technical Qualification / Equivalent Qualification
- Mechanical or electrical trade qualification
- Machine range experience and advance computer literacy
- English proficiency
- Relevant mechanized mining experience (5 years)
- Surface mining environment
- Maintenance of earthmoving equipment in Surface Mining/ experience in Surface drills.
- Mechanical, electrical or electronic equipment maintenance competence in at least 4 of the following areas:
- Basic 5 module LHD’s and CM
- Basic electronic systems
- Basic LV electric systems
- Mechanical equipment
- Hydraulic systems
- Video display systems
- Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
- Experience in CANbus systems will be an advantage
- Basic knowledge of software
- Valid driver’s license
- Full physical & medical certificate to work in mining environment
How to apply
Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers
Applications close: 11 July 2024
Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.
Please note that, in Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.
Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.
We offer an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective, and the background will lead to a better environment for our employees, our business, and, thereby, our customers.