Sales and product service

EQ Administration Supervisor

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, and hauling, tunnelling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

Create accurate reports using statistical data to spot customer trends. Code and sort documents for precise processing and filling. Ensure prompt responses to or redirect routine inquiries from external and internal stakeholders. Communicate with internal/external stakeholders regarding deliveries, stock, pricing, invoices and ad hoc activities, while following the organisations standard operating procedures.

Key Responsibilities:

Open new jobs on the system and compile data packs

• Issues data packs to the Workshop to activate repair requests
• Work in progress (WIP) management
• Compile quotations for customers
• Follow-up on outstanding orders from customers
• Job timesheet capturing , to influence utilization
• Follow-up on outstanding spare parts
• Attend to creditor's/suppliers’ queries
• Expedite delivery of orders and invoicing
• GRN’ing of Purchase Orders
• Capture timesheets on the system
• Perform office duties such as typing letters, memos, minutes of meetings, etc.
• Ensure that all documents are completed correctly
• Attend to debtor's queries
• Compile weekly reports as required

Your profile:

• Grade 12
• Intermediate computer and MS Office Suite literacy
• Intermediate English proficiency
• 2 years experience in office administration
• Ability to work in a high-pressure environment
• Aurora experience (advantageous)

Notice Period

Notice period on all positions is 20 working days from date of resignation unless otherwise agreed to by managers.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 27 September 2024

Internal Clause = Please note that, in Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

External Clause = Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Internal and external clause for operational roles = Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.