Sales and product service
Product Specialist - S4
Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The Role
You will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.
Key Responsibilities
Develop and organize product training for sales and service personnel for the respective products
Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
Provide technical support to end users, operators, and service personnel
Provide feedback to factories to enable improvements to the equipment or its operation
Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
Monitor test results for new products to implement improvement of the product
Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
Perform equipment installations and demonstrations in a safe manner
Profile Required
Grade 12 / N3 Technical Qualification / Equivalent Qualification
Millwright Trade accompanied by apprenticeship contract or apprenticeship logbook
Machine range experience and advance computer literacy
English proficiency
Relevant mechanized mining experience (5 years)
Underground/surface mining environment
Maintenance of earthmoving equipment in mining/ Underground experience
Mechanical, electrical or electronic equipment maintenance competence in at least 2 of the following areas:
Basic 5 module LHD’s and CM
Basic electronic systems
Basic LV electric systems
Mechanical equipment
Hydraulic systems
Video display systems
Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
Experience in CANbus systems will be an advantage
Basic knowledge of software
Valid driver’s license
Full physical & medical certificate to work in mining environment
How to apply
Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.
Applications close: 4 September 2024
Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.
In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.
Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application
We offer an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.