Manufacturing

Service Technician

Sandvik Mining & Rock Solutions is looking for an

Exciter Service Technician - Cleveland, OH Area

If you have a strong mechanical background and strong diagnostic skills, Sandvik Rock Processing welcomes you to consider this fantastic Field Service Technician opportunity!

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service, and technical solutions for the mining industry.

Key performance areas

As the Service Technician, you will troubleshoot, report, and rebuild mechanical vibrating equipment drive units. The Service Technician is also responsible for testing and certification of refurbished equipment. This role will be at the Cleveland facility.

Additionally, the Service Technician will:

• Inspect drive units for proper performance and determine faults and malfunctions.
• Adjust equipment and repair/replace defective parts components or systems according to scopes of work.
• Tests repaired equipment to ensure proper operational performance.
• Complete accurate time records, technical reports, failure reports, and parts lists
• Actively participate in continuous improvement initiatives
• Stay current with the industry, customer, product developments and technical best practices Customer Service
• Ensure smooth operations and customer satisfaction.
• Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies.

The Service Technician will spend their time working at the Cleveland facility, and traveling might be required when necessary, so candidates must be comfortable with these conditions.

This position is in Cleveland, OH area.

Your profile

You have a technical certification or diploma in a mechanical field with at least 3 years' industry-related experience. You are a collaborator with excellent communication and active listening skills and the ability to maintain strong relations. You are flexible and initiative-taking, with a drive to achieve customer satisfaction.

The Service Technician will also possess:

• A safety champion capable of working alone and stopping work, if required
• Excellent troubleshooting ability with strong diagnostic and critical thinking skills
• Excellent written and oral communication skills
• Possess strong people skills with a customer service-based personality.
• Ability to read drawings and interpret equipment schematics.
• Must conform to ISO Standards

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Field Service Technician (Surface) - Virginia, MN position, Job ID# 0000000000

Technical Expertise

• Provides technical information to the service network on proper operation, maintenance and troubleshooting practices.
• Provides technical support to sales and service personnel, in cases of complex technical issues.
• Provides relevant feedback to enable improvements to the equipment or its operation.
• Provides help compiling accurate data to process warranty claims and engineering improvements.
• Reviews spare parts recommendations and develops accuracy of rebuild procedures, time logs to improve customer service and product reliability.
• Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the personnel responsible.
• Assists site service technicians with field-testing and trials of new products and updated components to ensure proper and safe operation.

Safety and Environment

• Complies with SRP safety policies and applicable government, customer or industry regulations or requirements.
• Identifies and reports any unsafe work habits.
• Strives to find safer ways for customers to work with Sandvik’s products. Personal Leadership
• Ensures that all responsibilities are performed in accordance with Company Values and current Company Policies and Procedures.
• Takes responsibility for personal development and enhancement of skills.
• Proactively ensures community involvement within the area of responsibility.

QUALIFICATIONS

Education and Experience

• Two-year Technical Degree in a mechanical discipline
• 3 years technical experience
• Training in key aspects of technical trades Competencies Required
• Ability to work in a team environment.
• Written and verbal communication skills
• Ability to train and transfer knowledge to others.
• Flexible, initiative-taking and drive to achieve customer satisfaction goals and targets.
• Strong investigation and diagnostic skills
• Computer literacy
• Flexible, initiative-taking with demonstrated initiative.
• Knowledge of customer’s industry
• Superior customer relations and active listening skills Special Requirements
• The role may require working underground.
• Ability to travel is essential.
• Foreign language (Spanish / French) an asset

Apply Apply for this job