Manufacturing

SERVICE CONTRACTS MANAGER LCC

At SRP Sales Area Africa we are looking for a savvy and motivated Service Contract Manager to join our team on a 2 year fixed term contract.

The role will report into the BLM: Lifecycle Solutions SRP Africa and will be based in Exxaro Grootegeluk Mine (Lephalale).

Purpose of the role:

Maintain the interests of Sandvik SRP in successful delivery of the LCC contractual obligations in partnership with Exxaro Grootegeluk Mine, on mandated Commercial, EHS, ESG and Supplier obligations
Manage a team of professionals on the customer site, to successful execute on the technical maintenance requirements and sales administration of the contract
Facilitate internal departmental support from various head office departments, Operations, Supply chain, HR, Sales, Product Support and Legal
Drive customer satisfaction to enable a successful contract re-negotiation process and facilitate a seamless business transition in the upcoming renewal cycle

The job responsibilities:

Customer Relationship Management
Interpret contract terms accurately, identify potential risks, and ensure compliance with contractual obligations.
Supervise and coordinate the activities of the production team at GG1, GG2, GG4, and GG6.
Oversee the servicing and maintenance of screening equipment to ensure optimal OEE
Partner with the customer on continuous improvement initiatives including but not limited to; technology deployment, increased productivity and cost containment
Monitor and report on equipment operational efficiency metrics and provide countermeasures when performance KPIs are not met
Ensure adherence to all safety regulations and protocols on-site.
Maintain effective communication with internal and external stakeholders, including contractors and suppliers.
Train and mentor junior staff to enhance their technical skills and ensure alignment with production goals.
Drive positive employee engagement on site and maintain discipline

Qualifications & Experience Requirements

Recognised Engineering qualification (at an NQF Level 7 minimum)
Professional ECSA registration and or a GCC (advantageous)
Post graduate certification in Engineering / Commercial / Operations / Business management (advantageous)
A minimum of 5 years’ experience managing a complex Service operation at a mine site
Experience in screening processes and advanced equipment management principles in a mining plant environment
Have previously carried a legal appointment (2.9.2 or 2.6.1) on a mining operation
Previous experience working at an operational level in Contract management at a mine site, either as a supplier or end user (Highly advantageous)

Other Requirements & Competencies

Strong understanding of production and screening equipment maintenance process
Well-developed understanding of Coal mining applications, plant operations and material movement cycle from drilling to beneficiation
Ability to effectively communicate across a wide range of stakeholders in an equipment management organization; Supply chain, Asset Reliability, Technology, Production, EHS, Planning, Finance, Business Excellence and Commercial teams
Business awareness of the coal industry performance and the impact of the 2030 Sustainability mandate on Sandvik SRPs business continuity in the short, medium and long term
Excellent problem-solving and confident decision-making abilities based on fact
Demonstrated strong people leadership and influence ability
Commercial savvy and well-developed negotiation skills
Ability to work under pressure and meet tight deadlines.
Proficiency in coordinating results through team members and managing resources efficiently.
Advanced RCA and FMEA experience and knowledge

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 23 January 2025.
Read more about Sandvik Group and apply at home.sandvik/career,

About us:

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.