Manufacturing

Branch Manager - Elko

Sandvik Mining and Rock Solutions in Elko, Nevada

Branch Manager

Are you a driven self-starter with a continuous desire to learn and grow? You know the ins and outs of mining and you know your market. Have both a Sales and Processes oriented focus with the technical insight and the ability to perceive what your customer need, you are a confident and enthusiastic salesperson, and take a consultative approach to develop and implement customer solutions. You are a team player, live and promote a culture of safety, and you thrive under pressure. Come explore the great Branch Manager - Elko opportunity with Sandvik Mining and Rock Solutions!

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading, and hauling and materials handling.

Key Responsibilities Include:

Business Growth and Development

Responsible for all operations and services under the branch
Develops and enhances the overall relationship with customers leading to constructive and profitable business partnerships
Continuously improve customers service levels, including quality of field service, parts availability, component repairs, and technical support
Develops and maintains a strong branch team to support the customers
Development of high-performance sales teams expected
Direct customer management is expected for critical accounts in the region
Drive execution of branch strategy
Contribute to the development of the long-term strategies for support and customer growth
Investigates competitor activities and conducts relevant market research that enables market competitiveness

Safety and Environment

Complies with Sandvik safety policies and applicable government, customer, or industry regulations or requirements
Identifies and reports any unsafe work habits
Strives to find safer ways for customers to work with Sandvik’s products

Customer Service

Liaises with customers and Divisions to ensure all issues resolves on time
Ensures customer satisfaction within the area of primary responsibility
Coordinates and secures specialized resources in line with customer requirements
Provides regular reports on business activities, opportunity development, and overall satisfaction of the Customers base

Operations

Deliver high-quality service to ensure maximum uptime of customer’s equipment
Manage parts inventory efficiently to ensure the rights stock is in place to support the customers while meeting the minimum stock turn requirements
Optimize the turnaround time of component repairs at the branch
Develop a high competent field service team to support the customers
Support the rental fleet with inspections, services, and repairs
Deliver high-quality pre-delivery inspections of new equipment, install local options, and deliver equipment that exceeds customer’s expectations

Financial

Develops and implements agreed business targets to include revenue, expense, resourcing, and networking capital elements
Develops long-term targets supported by annual budgets and goals
Responsible for achievement of agreed targets
Ensures Accounts comply with SMRT terms and conditions of sale

People Management and Development

Hires, coaches, motivates, trains, evaluates, and directs team members to accomplish defined goals and objectives
Manages, motivates, and influences ad-hoc teams as driven by business needs
Plans and assigns responsibilities to team members to ensure adequate customer coverage
Ensures implementation of the technical training program

Personal Leadership

Ensures that all activities are carried out by Sandvik values and current Company Policies and Procedures
Stays current on industry developments, competitive offerings, and issues affecting sales and customers
Takes responsibility for personal development and enhancement of skills
Proactively ensures community involvement within the area of responsibility

Your profile

Bachelor’s Degree in an Engineering or Business discipline is a must. Five years’ experience in management. Experience working in service and workshop environments is a plus.

Additional Requirements:

Strong knowledge of the industry
Application knowledge
Strong customer service focus
High level of professionalism, honesty, and integrity
Ability to see the big picture, yet focus on the detail
Commercially astute with demonstrated business acumen
Ability to assess and manage business risk
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Ability to lead and work as part of an integrated broad team
Strong ability to build relationships within the industry
Highly developed interpersonal skills including the ability to influence and negotiate at a senior level
Strong written and verbal communication skills
Excellent listening skills

How to apply

For immediate consideration, please visit www.home.sandvik/careers to apply to the Branch Manager position, JO #R0073787

EOE M/F/D/V

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