Manufacturing

Technical Solutions Provider

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

Provide technical support to Customer Service Representatives (CSRs) and customers as required by the mining and construction customer base.

Provide technical input into inventory and stocking decisions to improve and maintain high quality of inventory and meet all customer demands proactively.

Key responsibilities

Updates the stock availability system with changing stock needs based on anticipation of future stock ordering trends.
Implements a more proactive system of monitoring and anticipating machinery parts demand to accommodate changes in the industry.
Acts as a central coordination point and takes initiative to forecast part stock requirements.
Initiates new ROPs to ensure optimal inventory levels at all times.
Drafts critical parts list for specific customers as directed by salesperson (based on machinery in use by the customer). This enables customers to make provision for machinery parts required.
Reports on Strategic Stock Availability
Provides data from unit down database to sales areas and product lines/category managers about product and part failures by customer or area (failure follow up).
Records stock levels continuously to avoid unnecessary redundant stock.
Maintains the machine population list regularly to ensure accurate billing at all times.
On receipt of updates and/or machinery (bulletins), communicates these updates to customers continuously.
Proactively addresses part supersessions by flagging all parts that have been highlighted systematically.

Your Profile:

Grade 12 or equivalent
Trade qualification e.g. Earth Moving Equipment Mechanic qualification
Sound knowledge of relevant legislation e.g. Safety legislation
Ability to communicate technical expertise e.g. safety implications
Experience as an artisan with customer interaction in the field (not only workshop) on a variety of Sandvik machines preferably with some experience in sales
Experience with customer service and knowledge of customer processes and inventory planning
Preferably knowledge of mining logistics, and sourcing product knowledge and 3 year machine experience in the field
Excellent MS Office skills (Excel, Word, PP etc.)
English proficiency
Valid code 08 driver's license.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

If you have any further queries, please contact us on 0800 331 331

Applications close: 29 July 2024

Please note that, in Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers