IT and software development

IT Technical Support

Business Title: IT Technical Support

Company Overview:

Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, SMF incorporates the three divisions of Design & Planning Automation, Additive Manufacturing and Industrial Metrology.

SigmaNEST one of the growing business units within SMF is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.

Job Purpose:

As an IT Technical Support team member, you will ensure business processes within the IT application area meet set requirements. Your key responsibilities include:

Providing IT technical support in office and manufacturing environments.
Offering IT application software support.
Evaluating business requirements and suggesting solutions with time and cost estimations.
Understanding business processes and designing solutions for identified gaps.
Managing assigned incidents by investigating, solving, updating status, and documenting solutions.

Location: Pune, India

Key Responsibilities:

Setup and configure PC and mobile devices, including hardware and software installation.
Deliver timely responses to support requests, ensuring high user satisfaction.
Maintain and update the IT systems and records, including asset management.
Configure and manage accounts within Active Directory and Microsoft 365 Entra.
Troubleshoot hardware, software, and network issues, escalating complex problems as needed.
Assist with IT equipment procurement and vendor coordination.

Qualifications:

A bachelor’s degree or diploma, preferably in Information Technology, or completed relevant certifications.
5+ years of IT technical support or service desk experience in a multinational setting, with software development site experience being a plus.
Knowledge of computer architecture, Windows servers, IP networks, and common business software (Microsoft, Adobe).
Strong soft skills to interact with employees globally.
Self-management, good organization, customer interaction, and communication skills.
Analytical problem-solving skills, attention to detail, and commitment to quality customer service.

Teamwork and networking skills.

Flexibility, openness to change, and a passion for learning new technologies.

Proficient in English, with strong written and verbal communication skills suitable for a global environment where English is the primary language.

A glimpse of our culture

At Sandvik, we're tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.

How to apply:

You may upload your updated profile in Workday against the JR R0078248 through your login, no later than 7th May 2025

Please send your application by registering on our site www.sandvik.com/career and uploading your CV against the JR R0078248 before 7th May 2025.

Our recruitment process is open and fair – we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position. To learn more about our recruitment process, please visit our career site.

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