IT and software development

SAP Service Co-Ordinator Role

DON’T BE IN THE DARK ABOUT YOUR CAREER…….

WE WANT YOU TO HELP US CREATE THE DIGITAL FUTURE OF OUR COMPANY

We are in an eight-year global Business Transformation programme enabled by SAP S/4HANA. Sandvik is a large Swedish multinational group with SAP integrated across each of its business areas. The SMR (Sandvik Mining Rock Solutions) and SRP (Sandvik Rock Processing Solutions) business areas are utilizing SAP, and the team managing the operational side of SAP is expanding.

We have an in-house delivery team with top-tier competence and a genuine passion for delivering successful IT operations. We are looking for exceptional individuals to join our multi-cultural team.

This is a fantastic opportunity to create the digital future for our organisation using the very latest SAP technologies, creating sustainable business benefits and supporting the execution of Divisional strategies.

Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.

We are now recruiting for a SAP Service Coordinator for a permanent role in our Dublin office.

Job Overview: We are seeking an experienced Internal SAP Service Coordinator to join our SMR IT SAP team. The Internal SAP Service Coordinator will play a key role in facilitating the effective delivery of SAP services internally, ensuring seamless coordination between SAP consultants, business units, and SMR IT. This individual will be responsible for aligning SAP activities with organizational goals and optimizing SAP solutions.

Main Responsibilities:

SAP Service Coordination:

Collaborate with business units to understand their SAP service needs and align them with SMR IT’s strategic objectives.

Coordinate and schedule SAP consultants within the SMR IT & our AMS Parter for internal service requests, considering expertise, availability, and project timelines.

Business Alignment:

Work closely with business stakeholders to ensure SAP services are aligned with organizational goals and requirements.

Participate in strategic discussions to identify opportunities for leveraging SAP capabilities to enhance business processes.

Project Management:

Manage SAP project timelines and deliverables, ensuring successful and timely completion.

Collaborate with project managers, SAP consultants, and business analysts to optimize project efficiency.

Issue Resolution:

Serve as a point of contact for internal stakeholders regarding SAP-related issues.

Work closely with SAP consultants and technical teams to resolve issues promptly.

Document and report on issue resolution processes.

Report on Service SLA’s and provide actionable insights on areas for improvement.

Documentation and Reporting:

Maintain accurate records of internal SAP service requests, project details, and communication within SMR IT.

Generate reports on SAP service activities, performance metrics, and key achievements for management and stakeholders.

Your Profile

You have excellent organizational and multitasking abilities. Strong communication and interpersonal skills, especially in collaborating with diverse internal stakeholders. You are detail-oriented and able to work under pressure. A strategic thinker with a focus on optimizing SAP solutions for business success and a team player with the ability to collaborate effectively with cross-functional teams. You are proficient in using SAP systems and related tools.

Experience:

Proven experience in coordinating SAP services within a SAP COE.

Familiarity with SAP project management, support processes, and best practices.

Bachelor's degree in Information Technology, Business Administration, or a related field.

What we offer:

22 days annual leave

4 Company Days

Defined Contribution Pension

Onsite gym

VHI Health Insurance

Life & Disability Insurance

Health & Wellbeing Initiatives – onsite massage therapist, gym membership, wellbeing seminars, bike to work scheme, etc

Flexible start & Finish times

Hybrid working

Location: Dublin, Ireland

Reporting to: You report to the SAP IT Service Owner

Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment, wherever in the world we operate.

Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Sandvik Mining and Rock Solutions

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,500 employees within continuing operations.

A glimpse of our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.

How to apply? Interested in the challenge? Please apply directly via at https://www.home.sandvik/career

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilise, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

The closing date for applications is 9th May 2025

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU

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