IT and software development

IT Technician & Service Support

IT TECHNICIAN & SERVICE SUPPORT

Do you have proven success in providing IT support to internal or external customers? Do you have strong problem-solving skills and excellent communication capabilities? Are you curious and passionate about Information Technology? If you are working with IT service delivery and you are motivated to contribute to the success of a market leader innovative Company with an excellent delivery of IT services and a satisfying IT support to our business, Sandvik is the right place for you.

At Sandvik “We make the shift – advancing the world through engineering”.

We are currently looking for an IT Technician & Service Support to join the IT department of Sandvik Machining Solutions in Italy. The position is expected to mainly support office users and manufacturing users of one of the Division of Sandvik Machining Solutions based in Guanzate (Como) and could require travelling from time to time to Sandvik Milano offices.

About the job

As IT Technician & Service Support, your goal is to ensure that the implementation of business processes within the IT application area are done according to set requirements, using the possibilities given in the Sandvik IT systems. The role requires the following main responsibilities:

Ensure delivery of IT Services for IT Purchasing, PC Delivery for supported entities in the country.
Ensure delivery of IT Systems and IT Infrastructure to users in both office and manufacturing environments.
Manage and monitor actions of the supported sites.
Ensure the smooth operation and lifecycle management of IT systems and IT Infrastructures.
Ensure IT Security Compliance and the implementation and monitoring of Group IT Security rules.
Lead local and support global IT projects on site.
Continuously improve local IT processes to optimize customer experience in the country.
Ensure proper functioning of IT systems and IT Operations.
Manage and collaborate with the local IT using Agile and Servant Leadership style.
Ensure proper site documentation of all IT Systems and IT Infrastructure.
Ensure lifecycle management by using asset & configuration management.
Manage and monitor actions of the sites.
Ensure IT Security Compliance the implementation and monitoring of Group IT Security rules.
Follow the Group IT Security rules.
Ensure that additional security measures and requirements on BA or Division level are met.
Monitor the IT Security Dashboard and make actions if needed.
Identification of opportunities for modification and/or enhancement of existing IT products and services to meet individual business unit requirements.
Manage assigned incidents (investigate, solve, perform status updates and document solution).
Deliver efficient and timely responses to support requests, ensuring high levels of user satisfaction.

About you

We are looking for an IT passioned professional motivated to contribute to the delivery of an excellent IT service and to add value to a market leader Company, constantly focused on innovation and the future. Our perfect match has the following features:

Secondary school degree, preferably with information technology address;
At least 2-3 years’ experience as IT technical support and/or IT service desk in a multinational company or in consultancy firm providing IT support services to multinational companies; knowledge of IT support in a production site, even if not mandatory, is considered a plus;
Change Management
Incident Management
Service Management
Good general knowledge in IT and provision of IT services
Good knowledge of computers architecture;
Good knowledge of the most widespread software used in business environment (Microsoft, Adobe etc.);
Base of programming, .net is preferred, VBA is also good for legacy Office applications;
Analytical and problem-solving skills; strong attention to detail and commitment to quality solutions and customer service;
Agile and servant leadership practices
Good interpersonal skills and strong communication skills, ability to effectively convey, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors;
Teamwork: understanding the necessity and value of teamwork; ability to work effectively as part of a team;
Cross team collaboration and inclusion with respect of different culture
Ability to work in a networked and matrix organization;
Openness towards changes and flexibility; versatility on the everyday job;
Good level of English (verbal/writing)
Even if the role is based at the company premises in Guanzate (Como), availability to travel to Milano offices when needed is required.

How to apply

Send your application no later than November 15th, 2024 to www.sandvik.com/careers

Sandvik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

About Sandvik

SANDVIK is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Sandvik’s offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions. We have world-leading positions in the area of metal-cutting tools, tooling systems and digital solutions driving higher efficiency and automation in component manufacturing, as well as industrial metrology technologies and metal powder, but also in the area of equipment and tools, service, digital solutions and sustainability-driving technologies for the mining and infrastructure industries, such as automated and electric mining equipment and eco-efficient rock processing. In 2023 Sandvik Group had approximately 41,000 employees, sales in about 170 countries and revenues of about SEK 127 billion.

Sandvik business philosophy is guided by our Core Values: Customer Focus, Innovation, Fair Play and Passion to Win. We promote a culture of innovation, continuous improvement and constantly striving to exceed customer expectations. Always showing consideration for the environment and the communities in which we operate. Our behavior describes our Safety First culture, but based on the principles of Diversity, Inclusion and psychological safety. We empower People and promote the development of the teams and individuals with a growth mindset and being their selves in a Diverse and Inclusive environment

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