Engineering
Application Engineer
Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us here.
SigmaNEST one of the growing business units within SMF is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.
Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.
Product Portfolio
SigmaTEK Systems is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.
Job Summary
The role combines responsibilities from application engineering and project management to ensure successful delivery and implementation of innovative CAD/CAM software solutions. The professional will work closely with clients and internal teams to support technical needs, manage project timelines, and deliver high-quality results in the manufacturing and fabrication industries.
Key Responsibilities
Technical Support & Applications Engineering
Provide first-level support for customer concerns regarding software installation and operation.
Effectively address CAD/CAM technical support needs and communicate solutions via telephone, e-mail, and the internet.
Travel to customer manufacturing facilities to install CAD/CAM software and demonstrate its capabilities.
Read, understand, and troubleshoot application code, including G-code.
Create and maintain technical documentation for issues and resolutions.
Project Management
Coordinate client solutions from order acceptance through delivery, implementation, and sign-off.
Build and maintain strong client relationships throughout the project lifecycle.
Liaise between customers and internal teams to ensure timely milestone updates and compliance with project scope.
Develop and manage project timelines, including Gantt charts.
Maintain Standard Operating Procedures (SOP) documentation and recommend process improvements.
Training, Demonstrations, and Documentation
Provide training to customers through onsite visits, online sessions, and in-house facilities.
Conduct technical sales support demonstrations and competitive analysis.
Document and share troubleshooting steps and solutions to improve support efficiency.
Desired Skills and Qualifications
Technical Skills
Proficiency in Microsoft Office, Windows, and project management software.
Experience with SQL databases (a plus).
Ability to diagnose and troubleshoot technical issues effectively.
Advanced problem-solving and organizational skills.
Project Management Skills
Proven record of successful project and time management.
Exceptional interpersonal and communication abilities.
Strong client relationship management and coordination skills.
Ability to multi-task, manage commitments, and exercise discretion in handling sensitive matters.
Education and Experience
Bachelor's degree in Engineering, IT, Business, or related field preferred.
Background in mechanical/manufacturing engineering, IT helpdesk/technical support, or project management.
5+ years of project management or customer relations experience in a manufacturing or fabrication environment preferred.
Knowledge of CAD/CAM software and CNC programming (preferred).
Additional Requirements
Ability to travel up to 25% of the time.
Passion for manufacturing, problem-solving, and continuous learning.