Administration

Warranty Handler - P2

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

Responsible for managing the warranty claims process for new and/or rebuilt equipment and aftermarket parts related to all business areas within Southern Africa.

Key Responsibilities

Analyze warranty claims submitted by customers to determine their validity and compliance with internal warranty policies.
Maintain accurate electronic records of all warranty claims and their status.
Compile data and generate reports related to warranty claims, performance, and trends and distribute these reports to the relevant stakeholders to identify areas for improvement and inform decision-making.
Recommend corrective actions to improve warranty processes, reduce defects, and enhance customer satisfaction.
Provide training and support to all stakeholders on the warranty claim process.

Your profile

Grade 12/equivalent qualification
Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic)
Diploma in Business Management/Mechanical Engineering
3 years’ experience in trackless mobile machines
Excellent communication skills
Advanced computer literacy (MS Excel) and report writing skills
English proficiency
Valid driver's license

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 5 March 2025

Please note that, should you not receive any response from us within 14 days, consider your application as unsuccessful. We however thank you for your interest in our company. In line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply