销售和产品服务

Customer Service Representative

Sandvik Mining and Rock Solutions are looking for a Customer Service Representative who will support the business segment by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.

The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason he/she will develop the knowledge of the available products and services to support the sales teams in the management of customers and distributors enquiries from a technical point of view.

As a Customer Service Representative you will:

provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints;
be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution;
provide timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards;
process customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts;
troubleshoots and resolves customer complaints;
develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems;
asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.

Required skills:

University degree or equivalent experience.
Minimum experience of 1-2 years
English language proficiency (both written and spoken)
Good knowledge of Office365 (above all Excel)
Knowledge of ERP systems (SAP and/or AS400) and CRM (Salesforce) will represent a plus

To be successful in this role, you should be service minded, possess strong communication skills and can work independently as well as in a team.

How to apply

Please submit your application no later than January 30.

CVs must be in English and in a pdf format.

If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.

Read more about Sandvik at https://www.home.sandvik/

Sandvik Mining and Rock Solutions are a leading supplier of equipment and tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling, and civil engineering industry. With customers demanding even greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed.

Diversity is at the heart of our business and is an integral part of who we are as a company. Our goal is to both create a work environment that provides all our employees with equal access to information, development, and opportunity and to attract, develop and retain the best and brightest from all walks of life, backgrounds, and gender.

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