Vendas e Serviço de produto

Field Service Technician - S3

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

Ensuring customer satisfaction by efficiently installing, repairing, inspecting, and commissioning services while considering cost-effectiveness and operational factors. Application of problem-solving techniques to identify and resolve process issues across various situations. Providing technical support to the sales team and prospective customers through expertise in relevant tasks, tools, and procedures.

Main responsibilities:

Installing, repairing, inspecting, and commissionig various products and equipment at customer sites or company facilities.
Report and document service activities, including findings, actions taken, and recommendations.
Plan, manage, and maintain tools and equipment required for service work.
Support customers by suggesting improvements to products, equipment, or processes.
Provide technical assistance to the sales team to enhance customer engagement and service offerings.
Troubleshooting and resolving customer issues efficiently to ensure minimal downtime.
Delivering positive results in sales-client interactions, contributing to customer satisfaction and business growth.
Guiding and mentoring colleagues in service methods and tools to improve overall team expertise.
Sharing the knowledge and best practices to support team development.
Working independently while maintaining high standards of service and professionalism

Your Profile:

Your Profile:
Grade 12 (Matric)/ NQF Level 4 or equivalent qualification
Diesel Mechanic or Millwright Trade Certificate with POE/ Proof of Modules /Proof of Apprenticeship is compulsory
Minimum 5year experience working as Field Service Technician with proven competence as Earth moving Equipment Technician in the above-mentioned field
Basic computer literacy
English proficiency
Valid driver's license
Full physical & medical certificate to work in mining environment Full physical & medical certificate to work in mining environment Experience in:
Fault finding / electrohydraulic / auto electrical / hydraulic / PLC, remote control offerings
Underground mining environment, maintaining of earth moving equipment
Must be a Namibian citizen.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

If you have any further queries, please contact us on 0800 331 331

Applications close: 22 April 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers

Apply