Vendas e Serviço de produto

Tools Sales and Support Representative/Product Application Specialist

Job Title

Country

Ghana

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 160 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Job Description

The Tools Sales Support Representative/ Applications Specialist will be responsible for the Sales and technical support of Sandvik Rock drilling Tools offering to the Mining and Rock Technology customer base in West Africa

Key Responsibilities Include

Optimise Sales and Profitability of Rock Tools
Training and coaching of relevant internal and customer personnel on Rock Tools.
Work closely with Sales, Service and Training personnel to optimise knowledge across departments including Logistics to ensure effective forecasting of Rock Tools.
Customer site visit on regular basis with written reports.
To facilitate customer’s selection and ordering of Rock Tools.
To facilitate customer warranty claims and process.
To conduct trials and testing of new products at customer sites.
Liaise with factories to stay abreast of product development, knowledge transfer back to the factories of market requirements and trends and support marketing teams as well as aftermarket teams to optimise sales opportunities.
Effective coaching and training of direct internal and external personnel responsible for growing the Sandvik offering in West Africa.
Develop customer relationship to ensure customers have positive experience and remain loyal to the Sandvik brand.
Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
Takes responsibility for personal development and enhancement of skills.
Open to travel as and when the job demands in consultation with Supervisor.
Adhere to all SMR Policies and Procedures especially the SHEQ Policies.

Qualification

Degree Qualified Mining Engineer or a Rich Trade Background in Mechanical discipline or a rich Mining Operational background with minimum (5) years’ experience in Surface/Underground Mining.
Experience/Knowledge of Mining drilling equipment and Rock Tools is required.
Exposure to underground operations will be an advantage.
Ability to interact with all levels in a Multicultural/diverse organization is required.
Excellent Sales, Communication and Presentation skills required.
Computer literacy is required.
Ability to drive and Possession of a Valid Ghanaian Drivers’ license, preferably Class B.
French language skills will be an advantage.

Reporting Relationship

Sales Manager - Rock Tools West Africa

Application

For immediate consideration, please apply to the Tools Sales and Support Representative / Application Specialist position before July 15, 2024, on the Sandvik intranet, Job ID: R0068955

Thank you for your interest. Please note that only shortlisted candidates will be contacted for interviews.

Hiring Location

Pakyi-Kumasi